Customer Service Reigns Supreme at Apollo

“How was my weekend? At Apollo it is always about the customer,” shares Joel Nichols, Chief Innovation Officer at Apollo Design®.

• Saturday, 6:50 p.m. – Me and my wife, Keersten, (President of Apollo,) order our meal at a local restaurant
• Saturday, 6:56 p.m. – Dealer calls and asks if we can run 3 ColourScenic® gobos for them by Sunday afternoon in Seattle
• Saturday, 7:07 p.m.– Tracie, our Art Director, says she can come into the office
• Saturday, 7:12 p.m. – Matt, the Glass Manager, is still working on options
• Saturday, 7:36 p.m.– Matt says Jeff from glass can come in, but it will be late
• Saturday, 7:46 p.m. – Tracie is in setting up art, and I turn on the lasers to warm up
• Saturday, 9:36 p.m. – Jeff from glass arrives to start running gobos
• Saturday, 11:47 p.m. – Jeff is done, and has produced 3 ColourScenic® gobos
• Sunday, 3:45 a.m. – My alarm goes off, and I head to Apollo to pick up gobos
• Sunday, 4:08 a.m. – I leave Apollo for the Fort Wayne Airport
• Sunday, 4:43 a.m. – I arrive at the airport, and start filling out paperwork
• Sunday, 5:02 a.m. – Package is with American Airlines
• Sunday, 9:52 a.m. – Package arrives in Seattle
• Sunday, 2:53 p.m. – Dealer has gobos loaded, and their customer is ecstatic

And just like that, Apollo’s version of the Kentucky Derby is a huge success!

“At Apollo, it’s always about the customer,” exclaims Joel.

Since their first day in business, Joel and Keersten have been steadfast steeds in their commitment to put customer service at the top of their priorities – right beside creating and offering the highest quality products and innovative services.

We invite you to enlist our help with your next race to the finish line!